Frequently Asked Questions (FAQ)

Welcome to GuyShe Online Shopping! Our FAQ section is designed to give you a clear understanding of who we are, what we offer, and how to get the best shopping experience possible. Founded on June 4th, 2024, GuyShe was created to deliver a modern, reliable, and premium online shopping destination for men, women, teens, and families worldwide.

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1. About GuyShe

Q1: What is GuyShe Online Shopping?

A: GuyShe.com is a global online marketplace offering a wide variety of products across fashion, electronics, home, fitness, kids’ toys, furniture, and premium wellness items. Our goal is to bring high-quality products, competitive pricing, and convenience together in one trusted platform.

Q2: When was GuyShe founded?

A: GuyShe Inc. was officially incorporated on June 4th, 2024, and continues to grow rapidly as a trusted e-commerce brand.

Q3: Where is GuyShe based?

A: Our main headquarters are located in Canada, but we operate globally and ship to multiple countries with transparent shipping policies.

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2. Product Categories & Selection

Q4: What types of products does GuyShe sell?

A: GuyShe offers a large and diverse catalog, including:

• Clothing & Fashion for men, women, and teens
• Electronics: smartphones, laptops, tablets, gaming consoles, accessories
• Home & Fitness Equipment: massage chairs, gaming chairs, home gyms, saunas
• Kids & Toys: electric cars, scooters, bikes, educational toys, basketball nets
• Furniture & Home Décor
• Wellness & Premium Lifestyle Products

Q5: Why does GuyShe have so many categories?

A: Our goal is to be a one-stop online shopping destination. By offering many categories, customers can conveniently shop for everyday needs, lifestyle upgrades, and premium items all in one place.

Q6: Are your products authentic and high quality?

A: Yes. We work with trusted suppliers and brands to ensure that all products sold on GuyShe are genuine, carefully selected, and quality-checked.

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3. New Products, Website Updates & Availability

Q7: How often do you add new products?

A: We update our website daily. New products are added frequently across all categories to keep our selection fresh and up to date with market trends.

Q8: Why do products change often on the website?

A: Because we carry a large inventory and work with multiple suppliers, product availability, pricing, and promotions may change regularly. This allows us to offer better prices and newer products.

Q9: How can I find the best products quickly?

A: Since we offer a large number of items:

• Use the search bar to quickly find specific products
• Browse through the correct category for better filtering
• Check the homepage, where we highlight our best prices, trending products, and featured deals

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4. Pricing, Sales & Promotions

Q10: Does GuyShe offer competitive pricing?

A: Yes. We actively work to offer competitive and fair pricing across all categories while maintaining product quality.

Q11: Do you offer sales or discounts?

A: Absolutely. We regularly run:

• Seasonal sales
• Promotional discounts
• Special offers on selected products

All products—low‑margin or premium—will be offered at discounted prices during sales.

Q12: Where can I find your best deals?

A: Our homepage is the best place to find:

• Sales section
• Featured products
• Special promotions
• Best-priced and trending items

However, because we have a large catalog, we recommend browsing categories or searching directly for the product you want.

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5. Orders & Shipping

Q13: How do I place an order?

A: Browse our website, select your items, add them to your cart, and proceed to checkout. The process is secure and user-friendly.

Q14: Do you offer free shipping?

A: At this time, we offer free shipping for Canada & Usa; however, we cannot offer free shipping on most international orders due to low margins. All shipping fees are clearly displayed at checkout.

Q15: How long does delivery take?

A: Delivery times depend on your location and the product ordered. We require 24 to 72 business hours to receive your payment, after which we will process your order. Estimated delivery times range from 3 to 15 days. Tracking number and update will be provided as soon as the Item is shipped. Tracking details are provided once your order ships.

Q16: Can I update my shipping address after ordering?

A: Address changes are possible only if the order has not been processed or shipped. Please contact support as soon as possible.

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6. Returns & Exchanges

Q17: What is your return policy?

A: Products can be returned within 30 days if the product is defective, unused, and in original packaging. Certain items, such as electronics, appliances, or low-margin products, may have specific conditions.

Q18: How do I start a return or exchange?

A: Contact our support team with your order number, and we’ll guide you through the process.

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7. Account & Payments

Q19: Do I need an account to shop?

A: No, guest checkout is available for all customers, with no account creation.

Q20: Do you offer Buy Now, Pay Later or financing?

A: Yes. Customers can use Buy Now, Pay Later with Klarna, Affirm, PayPal, and Afterpay, allowing payments to be split into 4 easy installments.
We also offer financing plans from 12 to 36 months through Klarna and Affirm, subject to approval.

Q21: What payment methods do you accept?

A: We accept:

• Visa
• Mastercard
• American Express
• Interac / E-Transfer
• PayPal
• Apple Pay
• Google Pay
• AliPay

Q22: Is my payment information safe?

A: Yes. All transactions are processed using secure, encrypted payment gateways that meet industry standards.

We accept debit and credit card payments through two secure payment processors: PayPal and Stripe.

You may choose either option to pay with Visa, Mastercard, or American Express.

Please note that a PayPal account is not required. Customers can simply enter their debit or credit card information directly through PayPal’s secure checkout to complete their transaction.

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8. Support & Services

Q23: How can I contact GuyShe support?

A: You can reach us via live chat (bottom-right of the website), email, or social media. Our team aims to respond promptly.

Q24: Do you offer business or web services?

A: Yes. Through GuyShe e-Commerce & Web Services, we provide e-commerce setup, web hosting, web design, server rental solutions, IT services, and Software Development.

Copyright © 2024-2026 GuyShe Online Shopping Inc.